Terms of service

1. Provider and scope

These terms govern the use of the Zweihundert platform operated by

UMWERK GmbH
Herzogspitalstraße 10a
80331 Munich, Germany
represented by Philipp Janowski, Albert Huber, Marco Lüdtke
Email: hi@umwerk.com

By registering or using our services, you agree to these terms. If you do not agree, please do not use our services.

2. Contract conclusion and use

By creating a user account, a usage agreement is concluded between you and UMWERK GmbH. Using the platform requires acceptance of these terms. You confirm that you are either of legal age and have full legal capacity, or are an authorized person acting on behalf of and binding your organization.

3. Permitted use and prohibitions

You undertake to use the platform exclusively for lawful purposes. In particular, it is prohibited to:

• use the platform for unlawful purposes or to distribute illegal content
• distribute spam, fraudulent or misleading content
• use malware, viruses or other harmful programs
• circumvent security mechanisms or endanger system stability
• extract data from the platform via automated queries (scraping) without authorization
• infringe third-party intellectual property rights

4. Credentials and security

You are responsible for keeping your credentials confidential and are liable for all activity that occurs under your account. You undertake to notify us immediately of any unauthorized access to your account or other security incidents.

5. Intellectual property

UMWERK GmbH reserves all rights to the Zweihundert platform, its software, documentation and branding. You are granted a limited, non-exclusive, non-transferable right of use for the term of your subscription. You may not reverse engineer, decompile or attempt to derive the source code of the platform. Redistribution or rental is not permitted.

6. Service level and availability

We strive to operate the platform as uninterruptedly as possible. However, we cannot guarantee constant availability, freedom from defects or uninterrupted service. Maintenance, technical issues or events outside our control may lead to temporary outages.

7. Payments, subscriptions and Paddle as Merchant of Record

For payment processing, subscription management and tax compliance we work with Paddle.com. Paddle is the Merchant of Record (MoR) for all our orders and payments. This means that Paddle handles all customer service inquiries related to payments and processes returns or refunds.

Our checkout is run by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes care of all customer service inquiries and the processing of returns.

Payment terms, cancellation modalities, fees, tax and billing details are governed by the Paddle Buyer Terms. Prices and terms result from the plan shown at the time of ordering. Subscriptions automatically renew for the respective contract term unless cancelled in time.

You can cancel your subscription at any time in your account settings. Cancellation and refunds are governed by the Paddle Refund Policy.

8. Termination and suspension

We reserve the right to temporarily suspend or permanently terminate your access to the platform if:

• you materially violate these terms
• payments are not made on time
• there is a security or fraud risk
• you repeatedly or seriously violate our policies

In the event of termination by us, you will be informed in advance to the extent legally and technically possible. Upon termination of the contract, your right of use expires and your data may be deleted after a reasonable period.

9. Limitation of liability

UMWERK GmbH is liable without limitation for intent and gross negligence as well as for injury to life, body or health. For slight negligence we are only liable for the breach of material contractual obligations (cardinal obligations) and only up to the foreseeable, typical damage.

Total liability for slight negligence — other than for breach of cardinal obligations — is limited to the fees you paid in the last 12 months. Liability for indirect damages, lost profits or data loss is excluded to the extent permitted by law.

10. User content

You grant us a limited right to host and process the content you enter into the platform (e.g. configuration data, monitors, status pages) exclusively to provide our services. You alone are responsible for the lawfulness of your content.

11. Privacy

For information on the processing of your personal data, see our privacy policy.

12. Governing law and jurisdiction

These terms are subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from or in connection with these terms is Munich, provided that you are a merchant, a legal entity under public law or a special fund under public law, or do not have a general place of jurisdiction in Germany.

13. Changes to these terms

We reserve the right to change these terms at any time to reflect new legal requirements or platform feature updates. Changes become effective once published on the platform. For material changes we will additionally notify you.